The customer has the right to return the product within 24 hours only of receiving the product.
- If shipping is free, the customer will bear the original shipping fees and the return shipping fees.
Niqabs, shawls, abayas, trousers, blouses, and head coverings are non-refundable.
The product must be returned in the same condition in which it was received, without any defects or damage.
Any product that is modified at the customer’s request cannot be exchanged or returned.
My Scarf will bear the return fees if the reason for the return is a manufacturing defect in the product or a difference in size on its part.
- You can exchange/return discount or offer products, but you will lose the discount value and must pay the difference.
*The amount will be returned to your account within 7 to 14 working days*
The return or exchange request can be submitted via WhatsApp number 966555009745
The customer has the right to exchange the product within 24 hours only of receiving the product.
Within Riyadh: The customer bears the delivery fee of 20 riyals and the return fee of 20 riyals.
The product must be returned in the same condition in which it was received, without any defects or limitations, and with the sticker (card) still in place.
Niqabs, shawls, abayas, trousers, blouses, and head coverings are not exchangeable.
MyScarf will bear the replacement fees if the reason for the replacement is a manufacturing defect in the product or a difference in size on its part.
- Replacement procedures at MyScarf do not begin until the product has been received from the customer and verified.
- MyScarf is not responsible for product delays at the shipping company during exchange.
The product will be replaced within 7 to 14 working days after verifying the validity of the replaced product.
The return or exchange request can be submitted via WhatsApp number 966555009745
